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Penn

Statewide 9-1-1 outage; call PennComm in the patrol zone

AI-generated · every claim is source-linked
PAit outageemergency notificationhigh confidence

Penn UPennAlert reported a sporadic statewide 9-1-1 outage and told the campus to keep calling PennComm at 215-573-3333 inside the patrol zone.

Alerts
1
Response
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Killed
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Injured
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Institution
University of Pennsylvania
Private R1 · PA
All Penn cases →
~28,000 studentsUPennAlert
Official alert policy
Read when and how Penn says it will use UPennAlert: summarized, quoted, and analyzed.
Documented Timeline

Alert Sequence

1 message in sequence · 1 verified verbatim

Confirmed wording is transcribed character-for-character from a primary source. Use Verify this quote under each message to open that source in a new tab and compare the text yourself.

INITIAL ALERTEmail
Verified verbatim777 chars
UPennAlert: There is a reported sporadic outage of 9-1-1 services throughout the state of Pennsylvania. Our PennComm Emergency Communications Center is not impacted by this outage. Please continue to call 215-573-3333 for any police, fire or medical emergency within the Penn Patrol zone. For reporting emergencies outside of our patrol zone, the Philadelphia 9-1-1 system is currently experiencing dropped calls. If you need to call 9-1-1, they are asking callers to call non-emergency lines for their local support districts if needed. Visit Phillypolice.com for a list of district phone numbers. Also, Penn Police officers will be deployed in high-visibility locations to serve the community. If you need emergency services, please approach an officer for immediate help.
Official UPennAlert archive 2026-09-20. Dual-fetch open_page + r.jina.ai. sha256 e864d796a2f18db82c22c7f61797749fe5f1462c92c37db9284b3cda68783d31. Product boundary: UPennAlert body through approach an officer. Walking-escort chrome after the dash rule was not captured.
Message elements

How the first alert is built

To check this alert, SuperGrok Heavy 4.5 (an AI) read it in full 25 separate times, independently. Each read decided whether the message answers each of the six questions and gave a short reason. A final reviewer then weighed all 25 and wrote the plain-English verdict you see when you open a row. The score (for example 22/25) is how many reads agreed; the 25 individual reads are tucked underneath if you want to check them.

UPennAlert: There is a reported sporadic outage of 9-1-1 services throughout the state of Pennsylvania. Our PennComm Emergency Communications Center is not impacted by this outage. Please continue to call 215-573-3333 for any police, fire or medical emergency within the Penn Patrol zone. For reporting emergencies outside of our patrol zone, the Philadelphia 9-1-1 system is currently experiencing dropped calls. If you need to call 9-1-1, they are asking callers to call non-emergency lines for their local support districts if needed. Visit Phillypolice.com for a list of district phone numbers. Also, Penn Police officers will be deployed in high-visibility locations to serve the community. If you need emergency services, please approach an officer for immediate help.

  • Sourcepresent25/25

    Final assessment

    All 25 reads find Source present. UPennAlert is the branded opener and PennComm is named.

    Who is sending the alert and who is responding. People act faster on a message from a clearly identifiable, credible sender, such as a named department, the police, or a branded alert system, than on an anonymous notice. A branded signature counts.

    See all 25 individual reads
    1. present: The branded opener "UPennAlert" plus "PennComm" and "Penn Police" identify the issuing and responding authorities.
    2. present: The branded signature "UPennAlert" identifies the sender, and PennComm and Penn Police are named.
    3. present: The branded opener "UPennAlert" identifies the sender, with PennComm and Penn Police also named.
    4. present: Opens with "UPennAlert" and names PennComm and Penn Police as authorities.
    5. present: "UPennAlert" is a branded sender tag, and PennComm and Penn Police are named.
    6. present: The branded signature "UPennAlert" identifies the sender, and PennComm and Penn Police are also named.
    7. present: "UPennAlert" plus named "PennComm" and "Penn Police" identify the source.
    8. present: The branded opener "UPennAlert" identifies the sender, and PennComm plus Penn Police name campus authorities.
    9. present: The branded signature "UPennAlert" identifies the sender, and PennComm and Penn Police are named.
    10. present: The branded opener "UPennAlert" identifies the sender, and PennComm and Penn Police are named.
    11. present: The branded opener "UPennAlert" plus named units "PennComm Emergency Communications Center" and "Penn Police" identify the source.
    12. present: The branded signature "UPennAlert" identifies the sender, and PennComm and Penn Police are named.
    13. present: The branded opener "UPennAlert" plus PennComm and Penn Police name the issuing authority.
    14. present: "UPennAlert" brands the sender, and PennComm and Penn Police are named as authorities.
    15. present: "UPennAlert" brands the sender, and PennComm and Penn Police are named as authorities.
    16. present: The branded "UPennAlert" tag identifies the sender, and PennComm plus Penn Police are named in the body.
    17. present: "UPennAlert" brands the sender, and PennComm and Penn Police are named authorities.
    18. present: The branded opener "UPennAlert" identifies the sender, and PennComm and Penn Police are named.
    19. present: "UPennAlert" brands the sender, and PennComm plus Penn Police are named authorities.
    20. present: The branded signature "UPennAlert" identifies the sender, and the text also names PennComm and Penn Police.
    21. present: The branded signature "UPennAlert" identifies the sender, and the text also names PennComm and Penn Police.
    22. present: UPennAlert brands the sender, and PennComm plus Penn Police are named as authorities.
    23. present: The branded opener "UPennAlert" plus "PennComm Emergency Communications Center" and "Penn Police" identify the source.
    24. present: The branded opener "UPennAlert" identifies the sender, and PennComm and Penn Police are named.
    25. present: "UPennAlert" is a branded sender tag, and the text names PennComm Emergency Communications Center and Penn Police.
  • Hazardpresent25/25

    Final assessment

    All 25 reads find Hazard present. A sporadic 9-1-1 outage is named.

    What the threat actually is. A complete warning names the specific danger, such as a shooter, a fire, a tornado, or a gas leak, rather than a vague emergency, because people decide what to do based on what they are facing.

    See all 25 individual reads
    1. present: It names a "sporadic outage of 9-1-1 services" and "dropped calls", a specific threat rather than a generic emergency.
    2. present: It names a "sporadic outage of 9-1-1 services" as the specific threat.
    3. present: It names a "sporadic outage of 9-1-1 services", a specific threat.
    4. present: Names a "sporadic outage of 9-1-1 services" and dropped 9-1-1 calls, not a generic incident.
    5. present: It specifies a "sporadic outage of 9-1-1 services", a concrete communications threat.
    6. present: It names a "sporadic outage of 9-1-1 services" and dropped Philadelphia 9-1-1 calls.
    7. present: It specifies a "sporadic outage of 9-1-1 services" and dropped Philadelphia 9-1-1 calls.
    8. present: It names a specific threat: a "sporadic outage of 9-1-1 services" with dropped calls.
    9. present: It names a "sporadic outage of 9-1-1 services", a specific threat.
    10. present: It names a "sporadic outage of 9-1-1 services" and dropped calls as the specific problem.
    11. present: It names a "sporadic outage of 9-1-1 services" and "dropped calls", a specific threat.
    12. present: It names a "sporadic outage of 9-1-1 services", a specific threat rather than a generic incident.
    13. present: It specifies a "sporadic outage of 9-1-1 services" and dropped calls, not a generic incident.
    14. present: It specifies a "sporadic outage of 9-1-1 services" and dropped calls, not a generic incident.
    15. present: It specifies a "sporadic outage of 9-1-1 services" and "dropped calls", not a generic incident.
    16. present: It names a "sporadic outage of 9-1-1 services" and "dropped calls", a specific communications threat.
    17. present: The hazard is a specific "sporadic outage of 9-1-1 services", not a vague emergency.
    18. present: It names a "sporadic outage of 9-1-1 services", a specific emergency-communications threat.
    19. present: It specifies a "sporadic outage of 9-1-1 services" and dropped Philadelphia 9-1-1 calls.
    20. present: It names a "sporadic outage of 9-1-1 services" plus dropped calls, a specific communications threat.
    21. present: It names a "sporadic outage of 9-1-1 services" and dropped calls, a specific threat.
    22. present: It specifies a sporadic outage of 9-1-1 services and Philadelphia dropped calls, not a generic incident.
    23. present: It names a "sporadic outage of 9-1-1 services" and "dropped calls", a specific service threat.
    24. present: It specifies a "sporadic outage of 9-1-1 services" plus dropped Philadelphia 9-1-1 calls.
    25. present: It specifies a "sporadic outage of 9-1-1 services" plus dropped calls, a named threat rather than a generic incident.
  • Locationpresent25/25

    Final assessment

    All 25 reads find Location present. Pennsylvania, the Penn Patrol zone, and Philadelphia 9-1-1 are named.

    Where the threat is. Saying whether danger is in a specific building, a part of campus, or area-wide lets people judge their own proximity and choose a safe direction. Without a where, a warning is hard to act on precisely.

    See all 25 individual reads
    1. present: It locates the outage "throughout the state of Pennsylvania" and refers to the "Penn Patrol zone" and Philadelphia.
    2. present: It locates the outage "throughout the state of Pennsylvania" and the Penn Patrol zone.
    3. present: It says the outage is "throughout the state of Pennsylvania" and discusses the Penn Patrol zone.
    4. present: Locates the problem "throughout the state of Pennsylvania", plus the Penn Patrol zone and Philadelphia.
    5. present: It places the outage throughout Pennsylvania, the Penn Patrol zone, and Philadelphia.
    6. present: It locates the outage "throughout the state of Pennsylvania" and names the Penn Patrol zone and Philadelphia.
    7. present: It locates the outage "throughout the state of Pennsylvania" and the "Penn Patrol zone".
    8. present: It locates the outage "throughout the state of Pennsylvania", the Penn Patrol zone, and Philadelphia.
    9. present: It places the outage "throughout the state of Pennsylvania" and names the Penn Patrol zone and Philadelphia.
    10. present: It places the outage throughout Pennsylvania, in the Philadelphia 9-1-1 system, and in the Penn Patrol zone.
    11. present: It locates the outage "throughout the state of Pennsylvania" and discusses the "Penn Patrol zone" and Philadelphia.
    12. present: It locates the outage "throughout the state of Pennsylvania" and names the Penn Patrol zone and Philadelphia.
    13. present: The outage is placed "throughout the state of Pennsylvania" and in the Penn Patrol zone and Philadelphia.
    14. present: Location is given as "throughout the state of Pennsylvania", plus the Penn Patrol zone and Philadelphia.
    15. present: The outage is located "throughout the state of Pennsylvania" and in the "Penn Patrol zone".
    16. present: The outage is placed "throughout the state of Pennsylvania", with the Penn Patrol zone and Philadelphia also named.
    17. present: The outage is located "throughout the state of Pennsylvania", plus the Penn Patrol zone and Philadelphia.
    18. present: It places the outage "throughout the state of Pennsylvania" and cites the Penn Patrol zone.
    19. present: The outage is "throughout the state of Pennsylvania", with Penn Patrol zone and Philadelphia named.
    20. present: It locates the outage "throughout the state of Pennsylvania" and refers to the Penn Patrol zone.
    21. present: It places the outage throughout Pennsylvania and names the Penn Patrol zone and Philadelphia.
    22. present: It locates the outage throughout the state of Pennsylvania and references the Penn Patrol zone and Philadelphia.
    23. present: It places the outage "throughout the state of Pennsylvania" and references the "Penn Patrol zone".
    24. present: The outage is located throughout Pennsylvania, the Penn Patrol zone, and Philadelphia.
    25. present: It locates the outage "throughout the state of Pennsylvania" and names the Penn Patrol zone and Philadelphia.
  • Guidancepresent25/25

    Final assessment

    All 25 reads find Guidance present. Call PennComm, use district non-emergency lines, and approach an officer are protective instructions.

    The protective action to take. A clear, specific instruction, such as shelter in place, evacuate, avoid the area, or run-hide-fight, drives faster and more correct protective behavior than describing the threat alone.

    See all 25 individual reads
    1. present: It tells recipients to call 215-573-3333, use non-emergency lines or Phillypolice.com, and approach an officer if needed.
    2. present: It tells people to call 215-573-3333, use district non-emergency lines, or approach an officer.
    3. present: It instructs people to call 215-573-3333, use non-emergency lines, and approach an officer for help.
    4. present: Instructs people to call 215-573-3333, use local non-emergency lines, check Phillypolice.com, and approach an officer.
    5. present: It instructs calling 215-573-3333, using district non-emergency lines, and approaching officers.
    6. present: It tells people to call 215-573-3333, use district non-emergency lines, and approach an officer for help.
    7. present: It tells people to call 215-573-3333, use district non-emergency lines, or approach an officer.
    8. present: It instructs people to call 215-573-3333, use non-emergency lines, and approach an officer for help.
    9. present: It tells people to call 215-573-3333, use district non-emergency lines, and approach an officer for help.
    10. present: It instructs people to call 215-573-3333, use district non-emergency lines, and approach an officer for help.
    11. present: It tells recipients to call 215-573-3333, use district non-emergency lines, and approach an officer for help.
    12. present: It tells people to call 215-573-3333, use non-emergency lines, and approach an officer if they need help.
    13. present: It tells people to call 215-573-3333, use district non-emergency lines, and approach officers for help.
    14. present: Recipients are told to call 215-573-3333, use non-emergency lines, visit Phillypolice.com, and approach an officer.
    15. present: It tells people to call 215-573-3333, use district non-emergency lines, and approach an officer for help.
    16. present: It tells readers to call 215-573-3333, use district non-emergency lines, visit Phillypolice.com, and approach an officer.
    17. present: People are instructed to call 215-573-3333, use district non-emergency lines, and approach officers for help.
    18. present: It tells people to keep calling 215-573-3333, use district non-emergency lines, or approach an officer.
    19. present: It tells people to call 215-573-3333, use district non-emergency lines, and approach an officer for help.
    20. present: It tells people to call 215-573-3333, use non-emergency lines, and approach an officer for help.
    21. present: It tells recipients to call 215-573-3333, use non-emergency lines, and approach an officer for help.
    22. present: It instructs people to call 215-573-3333, use district non-emergency lines, and approach an officer for help.
    23. present: It tells recipients to call 215-573-3333, use district non-emergency lines, and approach an officer.
    24. present: It tells people to call 215-573-3333, use district non-emergency lines, and approach officers for help.
    25. present: It tells people to call 215-573-3333, use district non-emergency lines, and approach an officer for help.
  • Timepresent25/25

    Final assessment

    All 25 reads find Time present. Currently experiencing dropped calls is a recency cue.

    When the message applies. A timestamp, the word now or immediately, or a phrase like until further notice tells the reader whether the danger is current and how quickly to act.

    See all 25 individual reads
    1. present: "currently experiencing dropped calls" and help "immediate" convey that the outage is happening now.
    2. present: "currently experiencing dropped calls" marks the outage as happening now.
    3. present: "currently experiencing dropped calls" and "immediate help" mark the outage as happening now.
    4. present: "currently experiencing dropped calls" and "immediate help" mark the outage as present now.
    5. present: "currently experiencing dropped calls" and "immediate help" mark present time and urgency.
    6. present: "currently experiencing dropped calls" and "immediate help" convey that the problem is happening now.
    7. present: The system is "currently experiencing dropped calls", a present-time cue, and help is "immediate".
    8. present: "Currently experiencing dropped calls" is a recency cue that the outage is happening now.
    9. present: "currently experiencing dropped calls" conveys that the outage is happening now.
    10. present: "currently experiencing dropped calls" marks recency, like now or ongoing.
    11. present: "Currently experiencing dropped calls" marks the outage as happening now.
    12. present: "Currently experiencing dropped calls" marks the outage as happening now.
    13. present: "currently experiencing dropped calls" marks the outage as happening now.
    14. present: "Currently experiencing dropped calls" shows the outage is happening now, and help is described as immediate.
    15. present: "Currently experiencing dropped calls" marks the problem as happening now.
    16. present: "Currently experiencing dropped calls" marks the outage as happening now.
    17. present: "currently experiencing dropped calls" marks the problem as happening now.
    18. present: "currently experiencing dropped calls" marks recency, and "immediate help" is an urgency cue.
    19. present: Philadelphia 9-1-1 is "currently" dropping calls, a recency cue, and officers can give "immediate" help.
    20. present: The phrase "currently experiencing dropped calls" marks the outage as happening now.
    21. present: "currently experiencing dropped calls" is a recency cue for when the outage is happening.
    22. present: Currently experiencing dropped calls marks the problem as happening now, and immediate help is a recency cue.
    23. present: "currently experiencing dropped calls" marks the outage as happening now.
    24. present: "currently experiencing dropped calls" and help described as "immediate" mark this as happening now.
    25. present: The phrase "currently experiencing dropped calls" marks the outage as happening now.
  • Impactabsent0/25

    Final assessment

    All 25 reads find Impact absent. Dropped calls describe the outage, not harm already done to people or property.

    What the hazard could do to the people in its path. Beyond naming the threat, a complete warning conveys its potential consequences or severity, such as that a tornado can level buildings or that a leak could be explosive, so recipients grasp how much danger they are in. Research on warning message content finds that a concrete impact statement helps people personalize their risk and act sooner.

    See all 25 individual reads
    1. absent: It describes a 911 outage and workarounds but never states harm, injury, or other consequences for people or property.
    2. absent: Dropped calls describe the outage itself, with no stated harm, danger, or severity to people.
    3. absent: Dropped calls describe the outage itself, with no statement of harm or severity to people or property.
    4. absent: "Not impacted" and "dropped calls" do not state harm or severity such as dangerous or life-threatening delay.
    5. absent: Dropped calls describe the outage itself, with no stated harm, danger, or severity to people.
    6. absent: Dropped calls describe the outage itself, not harm or severity such as injury or deadly delay.
    7. absent: Dropped calls describe the outage itself; the text does not state injury, death, or other harm.
    8. absent: Dropped calls describe the outage itself, with no statement of harm, danger, or severity to people or property.
    9. absent: Dropped calls restate the outage itself and do not state harm or severity to people or property.
    10. absent: Dropped calls describe the outage itself, not harm or severity such as delayed help or danger to people.
    11. absent: Dropped calls describe the outage itself, with no statement of harm or severity to people or property.
    12. absent: Dropped calls describe the outage itself, not a stated harm or severity such as dangerous or life-threatening delay.
    13. absent: Dropped calls describe the outage itself, and "not impacted" does not state harm to people or property.
    14. absent: Dropped calls describe the outage, not harm or severity to people or property.
    15. absent: Dropped calls describe the outage, and the text does not state harm or severity such as dangerous.
    16. absent: Dropped calls and "not impacted" describe the outage, not harm to people or property or how serious that harm is.
    17. absent: Dropped calls restate the outage itself and do not describe injury, danger, or other harm to people or property.
    18. absent: Dropped calls describe the outage itself, with no stated harm or severity to people or property.
    19. absent: Dropped calls describe the outage itself; the text does not state harm, danger, or severity to people or property.
    20. absent: The outage is named but the text does not state harm or severity such as delayed help being dangerous.
    21. absent: Dropped calls describe the outage itself, with no stated harm to people or property.
    22. absent: Dropped calls describe the outage itself; the text does not state harm, danger, or severity to people or property.
    23. absent: Dropped calls and "not impacted" describe the outage itself, not harm or severity to people.
    24. absent: Dropped calls describe the outage itself, with no stated harm such as delayed aid or danger to people.
    25. absent: Dropped calls describe the outage itself, with no stated harm or severity such as dangerous or life-threatening.

Coded by SuperGrok Heavy 4.5

Systematic AI judgments with visible reasoning, not human-validated codings.

About this analysis
Context

Background

Penn posts UPennAlert products on the upa-archive. Date of Alert: July 11, 2025 4:21 pm.
Analysis

Key Findings

Official product names a statewide 9-1-1 outage and an unaffected PennComm number.
Outcome
Archive page marks the alert no longer active.
Provenance

Sources

Every claim on this page is meant to be checkable. Open the links below (and the Verify this quote control under each confirmed alert) to read the original university, news, or archive page yourself. Hostnames are shown so you can see where you are going; archived copies survive when live pages move or disappear. See also our methodology.

  1. Official
Cite this case

Campus Alert Archive. "University of Pennsylvania: Statewide 9-1-1 outage; call PennComm in the patrol zone." Incident of July 11, 2025. Added September 2026. https://campusalertarchive.com/case/university-of-pennsylvania-911-outage-penncomm-2025-07-11/

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Alert text quoted on this page remains the work of the issuing institution; the archive is a secondary source.

Tags
private-r1pennsylvaniapennupennalertivyit-outage
Added September 2026Updated September 2026Via ingestion