{
  "id": "2025-07-11-university-of-pennsylvania-911-outage-penncomm",
  "slug": "university-of-pennsylvania-911-outage-penncomm-2025-07-11",
  "institution": {
    "name": "University of Pennsylvania",
    "shortName": "Penn",
    "state": "PA",
    "type": "private-r1",
    "alertSystemName": "UPennAlert",
    "enrollment": 28000
  },
  "incident": {
    "date": "2025-07-11",
    "type": "it-outage",
    "cleryCategory": "emergency-notification",
    "resolution": "resolved",
    "headline": "Statewide 9-1-1 outage; call PennComm in the patrol zone",
    "headlinePublic": "Statewide 9-1-1 outage; call PennComm in the patrol zone",
    "summary": "Penn [UPennAlert reported a sporadic statewide 9-1-1 outage](https://www.publicsafety.upenn.edu/upa-archive/9-1-1-outage-in-pa-continue-to-call-penncomm-for-any-police-fire-or-medical-emergency-in-the-penn-patrol-zone/) and told the campus to keep calling PennComm at 215-573-3333 inside the patrol zone.",
    "outcome": "Archive page marks the alert no longer active."
  },
  "alerts": [
    {
      "sequence": 1,
      "type": "initial",
      "timestamp": "2025-07-11T16:21:00-04:00",
      "channel": "email",
      "verbatimText": "UPennAlert: There is a reported sporadic outage of 9-1-1 services throughout the state of Pennsylvania.\n\nOur PennComm Emergency Communications Center is not impacted by this outage. Please continue to call 215-573-3333 for any police, fire or medical emergency within the Penn Patrol zone.\n\nFor reporting emergencies outside of our patrol zone, the Philadelphia 9-1-1 system is currently experiencing dropped calls. If you need to call 9-1-1, they are asking callers to call non-emergency lines for their local support districts if needed. Visit Phillypolice.com for a list of district phone numbers.\n\nAlso, Penn Police officers will be deployed in high-visibility locations to serve the community. If you need emergency services, please approach an officer for immediate help.",
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "sourceUrl": "https://www.publicsafety.upenn.edu/upa-archive/9-1-1-outage-in-pa-continue-to-call-penncomm-for-any-police-fire-or-medical-emergency-in-the-penn-patrol-zone/",
      "sourceDescription": "UPennAlert archive: 9-1-1 outage, call PennComm",
      "annotations": [
        "Official UPennAlert archive 2026-09-20. Dual-fetch open_page + r.jina.ai. sha256 e864d796a2f18db82c22c7f61797749fe5f1462c92c37db9284b3cda68783d31. Product boundary: UPennAlert body through approach an officer. Walking-escort chrome after the dash rule was not captured."
      ],
      "characterCount": 777
    }
  ],
  "context": "Penn posts UPennAlert products on the [upa-archive](https://www.publicsafety.upenn.edu/upa-archive/9-1-1-outage-in-pa-continue-to-call-penncomm-for-any-police-fire-or-medical-emergency-in-the-penn-patrol-zone/). Date of Alert: July 11, 2025 4:21 pm.",
  "keyFindings": [
    "Official product names a statewide 9-1-1 outage and an unaffected PennComm number."
  ],
  "sources": [
    {
      "title": "UPennAlert archive: 9-1-1 outage, call PennComm",
      "url": "https://www.publicsafety.upenn.edu/upa-archive/9-1-1-outage-in-pa-continue-to-call-penncomm-for-any-police-fire-or-medical-emergency-in-the-penn-patrol-zone/",
      "type": "official-archive",
      "accessDate": "2026-09-20",
      "archiveUrl": null,
      "archiveNotes": "SPN not attempted after 500 flap"
    }
  ],
  "confidence": "high",
  "tags": [
    "private-r1",
    "pennsylvania",
    "penn",
    "upennalert",
    "ivy",
    "it-outage"
  ],
  "dateAdded": "2026-09-20",
  "lastUpdated": "2026-09-20",
  "addedBy": "ingestion"
}