{
  "id": "2024-11-18-uc-san-diego-campus-phone-outage",
  "slug": "uc-san-diego-campus-phone-outage-2024-11-18",
  "institution": {
    "name": "University of California, San Diego",
    "shortName": "UCSD",
    "state": "CA",
    "type": "public-r1",
    "alertSystemName": "Triton Alert"
  },
  "incident": {
    "date": "2024-11-18",
    "type": "infrastructure-failure",
    "cleryCategory": "advisory",
    "resolution": "contained",
    "headline": "Inbound campus voice lines out of service",
    "headlinePublic": "Inbound campus voice lines out of service",
    "summary": "UC San Diego Police [issued a community alert bulletin after inbound campus voice lines went out of service](https://ucsdcampusnotices.atlassian.net/wiki/spaces/CN/pages/125960721/Community+Alert+Bulletin+UC+San+Diego+Campus+Phone+Outage+-+11-18-2024). Outbound dialing still worked. The notice said 9-1-1 and text-to-911 remained available. An [update](https://ucsdcampusnotices.atlassian.net/wiki/spaces/CN/pages/125896744/UPDATE+TO+-+Community+Alert+Bulletin+UC+San+Diego+Campus+Phone+Outage+-+11-18-2024) listed alternate numbers and said cell and text were not affected. A later [update](https://ucsdcampusnotices.atlassian.net/wiki/spaces/CN/pages/125864101/UPDATE+TO+-+Community+Alert+Bulletin+UC+San+Diego+Campus+Phone+Outage+-+11-20-2024) on November 20 said ITS had restored service.",
    "outcome": "Services restored November 20, 2024."
  },
  "alerts": [
    {
      "sequence": 1,
      "type": "initial",
      "channel": "email",
      "verbatimText": "UC SAN DIEGO POLICE DEPARTMENT\n\nNovember 18, 2024\n\nALL ACADEMICS, STAFF, AND STUDENTS AT UC SAN DIEGO\n\nCommunity Alert Bulletin – UC San Diego Campus Phone Outage\n\nInformation Technology Services (ITS) is investigating possible issues with UCSD voice lines. These services may be slow or unavailable at this time. Outbound dialing will work, but calls coming into the campus are currently out of service.\n\nIf you have an emergency or are reporting a crime in progress, you can still reach the UC San Diego Police Department by dialing or texting 9-1-1. To submit an online tip that is not an emergency, please visit https://police.ucsd.edu/services/anonymous.html.\n\nTo check the status of the voice lines, please visit https://status.ucsd.edu/.\n\nUniversity of California San Diego, 9500 Gilman Drive, La Jolla, CA, 92093\n\nUniversity of California San Diego, 9500 Gilman Drive | La Jolla, CA 92093 US",
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "sourceUrl": "https://ucsdcampusnotices.atlassian.net/wiki/spaces/CN/pages/125960721/Community+Alert+Bulletin+UC+San+Diego+Campus+Phone+Outage+-+11-18-2024",
      "sourceDescription": "UC San Diego Campus Notices wiki: Community Alert Bulletin Campus Phone Outage 11-18-2024",
      "annotations": [
        "Dual independent Confluence REST fetch 2026-08-24. CDATA html sha256 7ded35a92439e04261896924528c20343d8e659da3ac7dbf44883e73e4f46e98. Flattened from the embedded UCPD email body. Doubled footer preserved. SPN save-sync HTTP 302.",
        "November 18, 2024. Inbound campus voice lines out; outbound still working; 9-1-1 still available.",
        "Distinct from 2024-11-15-uc-san-diego-ebu-ii-3d-printer-lab-burglary (earlier weekend window, EBU II burglary, not a phone outage)."
      ],
      "characterCount": 899
    },
    {
      "sequence": 2,
      "type": "update",
      "channel": "email",
      "verbatimText": "UC SAN DIEGO POLICE DEPARTMENT\n\nNovember 18, 2024\n\nALL ACADEMICS, STAFF, AND STUDENTS AT UC SAN DIEGO\n\nUPDATE TO - Community Alert Bulletin – UC San Diego Campus Phone Outage\n\nUC San Diego continues to experience outages with some telephone services. The following are the most recent updates:\n\nAT&T and other regional partners are working to remedy the situation.\nCampus IT services staff are also on standby to minimize disruptions on campus.\nWhile we don't anticipate significant disruptions to campus, should you need to complete a non-emergency landline call but experience a busy signal, you are encouraged to hang up and call back.\nThis outage is not impacting cell services or text messaging.\n911 and text-to-911 services are still functioning.\nAlternate phone number for Facilities Management: (858) 245-0280\nAlternate phone number for Environment, Health and Safety: (858) 281-8488\n\nAdditional updates will be provided as they become available.\n\n***Original Message***\n\nUC SAN DIEGO POLICE DEPARTMENT\n\nNovember 18, 2024\n\nALL ACADEMICS, STAFF AND STUDENTS AT UC SAN DIEGO\n\nSUBJECT: Community Alert Bulletin – UC San Diego Campus Phone Outage\n\nInformation Technology Services (ITS) is investigating possible issues with UCSD voice lines. These services may be slow or unavailable at this time. Outbound dialing will work, but calls coming into the campus are currently out of service.\n\nIf you have an emergency or are reporting a crime in progress, you can still reach the UC San Diego Police Department by dialing or texting 9-1-1. To submit an online tip that is not an emergency, please visit https://police.ucsd.edu/services/anonymous.html.\n\nTo check the status of the voice lines, please visit https://status.ucsd.edu/.\n\nUniversity of California San Diego, 9500 Gilman Drive, La Jolla, CA, 92093\n\nUniversity of California San Diego, 9500 Gilman Drive | La Jolla, CA 92093 US",
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "sourceUrl": "https://ucsdcampusnotices.atlassian.net/wiki/spaces/CN/pages/125896744/UPDATE+TO+-+Community+Alert+Bulletin+UC+San+Diego+Campus+Phone+Outage+-+11-18-2024",
      "sourceDescription": "UC San Diego Campus Notices wiki: UPDATE Campus Phone Outage 11-18-2024",
      "annotations": [
        "Dual independent Confluence REST fetch 2026-08-24. CDATA html sha256 f59b2c614b5a5931c1a7e2a06cd0d8baa62b62ef0e08c03d63d47e025af9d047. Original-message STAFF AND STUDENTS comma drop vs initial STAFF, AND preserved. SPN save-sync HTTP 302.",
        "Cell and text not impacted. 911 and text-to-911 still functioning. Alternate Facilities and EH&S numbers listed."
      ],
      "characterCount": 1887
    },
    {
      "sequence": 3,
      "type": "all-clear",
      "channel": "email",
      "verbatimText": "UC SAN DIEGO POLICE DEPARTMENT\n\nNovember 20, 2024\n\nALL ACADEMICS, STAFF, AND STUDENTS AT UC SAN DIEGO\n\nUPDATE TO - Community Alert Bulletin – UC San Diego Campus Phone Outage\n\nITS is reporting that services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.\n\n***Previous Update***\n\nUC SAN DIEGO POLICE DEPARTMENT\n\nNovember 18, 2024\n\nALL ACADEMICS, STAFF AND STUDENTS AT UC SAN DIEGO\n\nSUBJECT: UPDATE TO - Community Alert Bulletin – UC San Diego Campus Phone Outage\n\nUC San Diego continues to experience outages with some telephone services. The following are the most recent updates:\n\nAT&T and other regional partners are working to remedy the situation.\nCampus IT services staff are also on standby to minimize disruptions on campus.\nWhile we don't anticipate significant disruptions to campus, should you need to complete a non-emergency landline call but experience a busy signal, you are encouraged to hang up and call back.\n\nThis outage is not impacting cell services or text messaging.\n911 and text-to-911 services are still functioning.\nAlternate phone number for Facilities Management: (858) 245-0280\nAlternate phone number for Environment, Health and Safety: (858) 281-8488\n\nAdditional updates will be provided as they become available.\n\n***Original Message***\n\nUC SAN DIEGO POLICE DEPARTMENT\n\nNovember 18, 2024\n\nALL ACADEMICS, STAFF AND STUDENTS AT UC SAN DIEGO\n\nSUBJECT: Community Alert Bulletin – UC San Diego Campus Phone Outage\n\nInformation Technology Services (ITS) is investigating possible issues with UCSD voice lines. These services may be slow or unavailable at this time. Outbound dialing will work, but calls coming into the campus are currently out of service.\n\nIf you have an emergency or are reporting a crime in progress, you can still reach the UC San Diego Police Department by dialing or texting 9-1-1. To submit an online tip that is not an emergency, please visit https://police.ucsd.edu/services/anonymous.html.\n\nTo check the status of the voice lines, please visit https://status.ucsd.edu/.\n\nUniversity of California San Diego, 9500 Gilman Drive, La Jolla, CA, 92093\n\nUniversity of California San Diego, 9500 Gilman Drive | La Jolla, CA 92093 US",
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "sourceUrl": "https://ucsdcampusnotices.atlassian.net/wiki/spaces/CN/pages/125864101/UPDATE+TO+-+Community+Alert+Bulletin+UC+San+Diego+Campus+Phone+Outage+-+11-20-2024",
      "sourceDescription": "UC San Diego Campus Notices wiki: UPDATE Campus Phone Outage 11-20-2024 (services restored)",
      "annotations": [
        "Dual independent Confluence REST fetch 2026-08-24. CDATA html sha256 b7a18fca7bc77e27e395c710ffcc4a36bee13073194c98eec3cea2f93f683a0d. ITS reporting services restored. SPN save-sync HTTP 302."
      ],
      "characterCount": 2298
    }
  ],
  "context": "UC San Diego Police posted the community bulletins on the Campus Notices wiki, linked from [police.ucsd.edu/alerts/warnings.html](https://police.ucsd.edu/alerts/warnings.html) as 11/18/2024 campus phone outage plus updates.",
  "keyFindings": [
    "November 18, 2024: inbound campus voice lines out of service; outbound and 9-1-1 still working.",
    "November 20, 2024: ITS reported services restored."
  ],
  "sources": [
    {
      "title": "Community Alert Bulletin – UC San Diego Campus Phone Outage - 11-18-2024",
      "url": "https://ucsdcampusnotices.atlassian.net/wiki/spaces/CN/pages/125960721/Community+Alert+Bulletin+UC+San+Diego+Campus+Phone+Outage+-+11-18-2024",
      "type": "official-archive",
      "accessDate": "2026-08-24",
      "archiveUrl": "https://web.archive.org/web/20260824130807/https://ucsdcampusnotices.atlassian.net/wiki/spaces/CN/pages/125960721/Community+Alert+Bulletin+UC+San+Diego+Campus+Phone+Outage+-+11-18-2024"
    },
    {
      "title": "UPDATE TO - Community Alert Bulletin – UC San Diego Campus Phone Outage - 11-18-2024",
      "url": "https://ucsdcampusnotices.atlassian.net/wiki/spaces/CN/pages/125896744/UPDATE+TO+-+Community+Alert+Bulletin+UC+San+Diego+Campus+Phone+Outage+-+11-18-2024",
      "type": "official-archive",
      "accessDate": "2026-08-24",
      "archiveUrl": "https://web.archive.org/web/20260824130833/https://ucsdcampusnotices.atlassian.net/wiki/spaces/CN/pages/125896744/UPDATE+TO+-+Community+Alert+Bulletin+UC+San+Diego+Campus+Phone+Outage+-+11-18-2024"
    },
    {
      "title": "UPDATE TO - Community Alert Bulletin – UC San Diego Campus Phone Outage - 11-20-2024",
      "url": "https://ucsdcampusnotices.atlassian.net/wiki/spaces/CN/pages/125864101/UPDATE+TO+-+Community+Alert+Bulletin+UC+San+Diego+Campus+Phone+Outage+-+11-20-2024",
      "type": "official-archive",
      "accessDate": "2026-08-24",
      "archiveUrl": "https://web.archive.org/web/20260824130858/https://ucsdcampusnotices.atlassian.net/wiki/spaces/CN/pages/125864101/UPDATE+TO+-+Community+Alert+Bulletin+UC+San+Diego+Campus+Phone+Outage+-+11-20-2024"
    }
  ],
  "confidence": "high",
  "tags": [
    "public-r1",
    "california",
    "ucsd",
    "infrastructure-failure",
    "advisory",
    "2024"
  ],
  "dateAdded": "2026-08-24",
  "lastUpdated": "2026-08-24",
  "addedBy": "ingestion"
}