{
  "id": "2025-11-10-savannah-state-university-phone-outage-fiber",
  "slug": "savannah-state-university-phone-outage-fiber-2025-11-10",
  "institution": {
    "name": "Savannah State University",
    "shortName": "Savannah State",
    "state": "GA",
    "type": "hbcu",
    "alertSystemName": "official X / campus alert",
    "enrollment": 3500
  },
  "incident": {
    "date": "2025-11-10",
    "type": "infrastructure-failure",
    "cleryCategory": "emergency-notification",
    "resolution": "resolved",
    "headline": "Infrastructure failure case - savannah outage fiber",
    "headlinePublic": "Infrastructure failure case - savannah outage fiber",
    "summary": "Savannah State University [posted via @savannahstate](https://x.com/savannahstate/status/1987997960848736575) that campus phone lines were down for incoming and outgoing calls due to a citywide fiber issue, directing email and social-message workarounds.",
    "outcome": "Phone service unavailable; email and social channels directed until restoration."
  },
  "alerts": [
    {
      "sequence": 1,
      "type": "initial",
      "timestampApprox": "2025-11-10",
      "channel": "twitter-x",
      "verbatimText": "Phone Outage Notice: Due to a citywide fiber issue, Savannah State University phone lines are currently down for incoming and outgoing calls.\n\nPlease reach out to us via email or through our social media message boards and chat bots until service is restored.",
      "sourceUrl": "https://x.com/savannahstate/status/1987997960848736575",
      "sourceDescription": "Savannah State official X phone outage notice",
      "characterCount": 259,
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "annotations": [
        "Verbatim from official institutional X account; emoji prefix removed.",
        "Thread checked 2026-08-03: no further posts from @savannahstate for this incident."
      ]
    }
  ],
  "context": "HBCU residual (wider b157). Official Savannah State X telephony outage notice.",
  "keyFindings": [
    "Confirmed-verbatim HBCU phone outage from external fiber failure."
  ],
  "sources": [
    {
      "title": "SSU phone outage fiber",
      "url": "https://x.com/savannahstate/status/1987997960848736575",
      "type": "official-social",
      "accessDate": "2026-07-26"
    }
  ],
  "confidence": "high",
  "tags": [
    "hbcu",
    "georgia",
    "infrastructure-failure",
    "phone-outage",
    "wider-reach"
  ],
  "dateAdded": "2026-07-26",
  "lastUpdated": "2026-08-03",
  "addedBy": "ingestion"
}