{
  "id": "2025-10-20-santiago-canyon-college-canvas-aws-outage",
  "slug": "santiago-canyon-college-canvas-aws-outage-2025-10-20",
  "institution": {
    "name": "Santiago Canyon College",
    "shortName": "SCC",
    "state": "CA",
    "type": "community-college",
    "alertSystemName": "SCC ITS Alert / @SantiagoCanyon",
    "enrollment": 15000
  },
  "incident": {
    "date": "2025-10-20",
    "type": "infrastructure",
    "cleryCategory": "emergency-notification",
    "resolution": "resolved",
    "headline": "Canvas goes down in a cloud outage and later comes back",
    "headlinePublic": "Canvas goes down in a cloud outage and later comes back",
    "summary": "@SantiagoCanyon said Canvas was down because of a major AWS outage, then said AWS had resolved it and Canvas was returning to normal.",
    "outcome": "Canvas and other systems were returning to normal the same afternoon."
  },
  "alerts": [
    {
      "sequence": 1,
      "type": "initial",
      "timestamp": "2025-10-20T11:05:05-07:00",
      "channel": "twitter-x",
      "verbatimText": "Canvas is currently down due to a major AWS outage. We're monitoring the situation and will restore access as soon as possible.\n\nStay updated:\n🔹 https://health.aws.amazon.com/health/status\n🔹 https://status.instructure.com/",
      "sourceUrl": "https://x.com/SantiagoCanyon/status/1980334472626380894",
      "sourceDescription": "@SantiagoCanyon, Canvas down in an AWS outage",
      "characterCount": 224,
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "annotations": [
        "Two independent reads matched sha256 7ac29deac1539d65d7a9aee726c3c2d94a35aa52316cdaf5c30cfb2b85ee8b01.",
        "No SPN save this batch. Snapshot not requested while other reads were in flight."
      ]
    },
    {
      "sequence": 2,
      "type": "update",
      "timestamp": "2025-10-20T18:15:35-07:00",
      "channel": "twitter-x",
      "verbatimText": "AWS resolved its outage this afternoon. Canvas and other systems are returning to normal. Still having issues?\n\n1. Clear your cache \n2. Restart the app\n\nNeed help? Call the ITS Help Desk: 714-564-HELP (4357)",
      "sourceUrl": "https://x.com/SantiagoCanyon/status/1980442809766494307",
      "sourceDescription": "@SantiagoCanyon, Canvas returning after the AWS outage",
      "characterCount": 207,
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "annotations": [
        "Two independent reads matched sha256 daece77e635ca019f12fa562164508de4a48f02398fb7fe503ce59b952ee5082.",
        "No SPN save this batch. Snapshot not requested while other reads were in flight."
      ]
    }
  ],
  "context": "Both posts are from @SantiagoCanyon on October 20. The second post is the same local evening.",
  "keyFindings": [
    "Canvas was down because of an AWS outage.",
    "The later post said systems were returning to normal and gave cache and restart steps."
  ],
  "sources": [
    {
      "title": "Canvas down in an AWS outage",
      "url": "https://x.com/SantiagoCanyon/status/1980334472626380894",
      "type": "official-social",
      "accessDate": "2026-10-04",
      "archiveUrl": null,
      "archiveNotes": "No SPN save this batch. Snapshot not requested while other reads were in flight. Two reads sha256 7ac29deac1539d65d7a9aee726c3c2d94a35aa52316cdaf5c30cfb2b85ee8b01."
    },
    {
      "title": "Canvas returning after the AWS outage",
      "url": "https://x.com/SantiagoCanyon/status/1980442809766494307",
      "type": "official-social",
      "accessDate": "2026-10-04",
      "archiveUrl": null,
      "archiveNotes": "No SPN save this batch. Snapshot not requested while other reads were in flight. Two reads sha256 daece77e635ca019f12fa562164508de4a48f02398fb7fe503ce59b952ee5082."
    }
  ],
  "confidence": "high",
  "tags": [
    "community-college",
    "california",
    "scc",
    "infrastructure",
    "2025"
  ],
  "dateAdded": "2026-10-04",
  "lastUpdated": "2026-10-04",
  "addedBy": "ingestion"
}