{
  "id": "2026-04-17-oakland-university-dispatch-landline-outage",
  "slug": "oakland-university-dispatch-landline-outage-2026-04-17",
  "institution": {
    "name": "Oakland University",
    "shortName": "Oakland",
    "state": "MI",
    "type": "public-r2",
    "alertSystemName": "O.U. URGENT",
    "enrollment": 16000
  },
  "incident": {
    "date": "2026-04-17",
    "type": "infrastructure-failure",
    "cleryCategory": "emergency-notification",
    "resolution": "confirmed-threat",
    "headline": "Dispatch landlines fail and then service returns",
    "headlinePublic": "Dispatch landlines fail and then service returns",
    "summary": "Police dispatch landlines failed on April 17 and were restored the next evening. The notices are on the [outage article](https://www.oakland.edu/ect/advisory/2026/04-17-Landline-Outage/) and the [restoration article](https://www.oakland.edu/ect/advisory/2026/04-18-Landline-restoration/).",
    "outcome": "Landline service to the police dispatch center was restored on April 18."
  },
  "alerts": [
    {
      "sequence": 1,
      "type": "initial",
      "timestampApprox": "The Emergency Communications index dates this article Friday, April 17, 2026 and the article does not give a clock time.",
      "channel": "website",
      "verbatimText": "Due to an intermittent landline phone service outage impacting the Oakland University Police Department dispatch center, campus community members looking to use campus landlines to contact police dispatch for non-emergency purposes are advised to use a cell phone and the following phone numbers until further notice:\n\n(248) 856-5618\n\n(947) 201-4655\n\nThose looking to contact the police department for emergency purposes are advised to dial 911 using a cell phone.\n\nThe campus community is advised to disregard the first text message alert sent on Friday evening. There is no area to avoid on campus.",
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "sourceUrl": "https://www.oakland.edu/ect/advisory/2026/04-17-Landline-Outage/",
      "sourceDescription": "OU Emergency Communications article body",
      "annotations": [
        "The article is the April 17 dispatch landline outage. Heading and Advisory banner were not copied.",
        "Dual independent fetch 2026-10-04. sha256 4d84a200af71115251288c8f9f2d4c036686a48ce225f955d272c6aeca7bed8e. Both reads took this body from the official article."
      ],
      "characterCount": 600
    },
    {
      "sequence": 2,
      "type": "all-clear",
      "timestampApprox": "The article stamps this message Saturday, April 18, 2026 at 7:59 PM and does not give a timezone.",
      "channel": "website",
      "verbatimText": "Standard landline phone service to the Oakland University Police Department dispatch center has been restored. Campus community members can dial ext. 3331 from any campus phone to contact dispatchers for a non-emergency situation or 911 for an emergency situation.",
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "sourceUrl": "https://www.oakland.edu/ect/advisory/2026/04-18-Landline-restoration/",
      "sourceDescription": "OU Emergency Communications article body",
      "annotations": [
        "The article is the April 18 restoration of the same dispatch landline outage. Heading and Advisory banner were not copied.",
        "Dual independent fetch 2026-10-04. sha256 1969957f09bd84f87fe124df860dd7f904d85cc62102835ce520bf9e27cc8b21. Both reads took this body from the official article."
      ],
      "characterCount": 264
    }
  ],
  "context": "An intermittent landline outage hit the police dispatch center. The campus was told to use cell phones for non-emergency calls until the lines returned. Service was restored the next evening.",
  "keyFindings": [
    "Dispatch landlines failed on April 17 and were restored on April 18 at 7:59 PM."
  ],
  "sources": [
    {
      "title": "Dispatch landline outage",
      "url": "https://www.oakland.edu/ect/advisory/2026/04-17-Landline-Outage/",
      "type": "official-archive",
      "accessDate": "2026-10-04",
      "archiveUrl": null,
      "archiveNotes": "SPN not attempted after one in-flight save at 17:22Z"
    },
    {
      "title": "Dispatch landline restoration",
      "url": "https://www.oakland.edu/ect/advisory/2026/04-18-Landline-restoration/",
      "type": "official-archive",
      "accessDate": "2026-10-04",
      "archiveUrl": null,
      "archiveNotes": "SPN not attempted after one in-flight save at 17:22Z"
    }
  ],
  "confidence": "high",
  "tags": [
    "public-r2",
    "michigan",
    "oakland",
    "infrastructure-failure"
  ],
  "dateAdded": "2026-10-04",
  "lastUpdated": "2026-10-04",
  "addedBy": "ingestion"
}