{
  "id": "2024-05-16-loyola-university-new-orleans-campuswide-phone-outage",
  "slug": "loyola-university-new-orleans-campuswide-phone-outage-2024-05-16",
  "institution": {
    "name": "Loyola University New Orleans",
    "shortName": "Loyola",
    "state": "LA",
    "type": "private-masters",
    "alertSystemName": "Loyno Alert",
    "enrollment": 4500
  },
  "incident": {
    "date": "2024-05-16",
    "type": "communications-outage",
    "cleryCategory": "emergency-notification",
    "resolution": "resolved",
    "headline": "Campuswide phone outage with temporary contact numbers",
    "headlinePublic": "Campuswide phone outage with temporary contact numbers",
    "summary": "Loyola University New Orleans [posted a campuswide phone outage on its situation-status listing](https://emergency.loyno.edu/situation-status) with temporary numbers for Admissions, Financial Aid, and Student Financial Services.",
    "outcome": "Temporary contact numbers published. Dedicated permalink has an empty Drupal field-body; the product is the listing teaser."
  },
  "alerts": [
    {
      "sequence": 1,
      "type": "initial",
      "timestamp": "2024-05-16T11:22:41-05:00",
      "channel": "website",
      "verbatimText": "Loyola is currently experiencing a campuswide phone outage. We are working to restore regular phone service as soon as possible and we apologize for the inconvenience.\n\nPlease use the following temporary contacts:\nAdmissions: (504) 865-3240 or admit@loyno.edu\nFinancial Aid: (504) 865-3240 or finaid@loyno.edu\nStudent Financial Services: (504) 865-2388 or sfscenter@loyno.edu",
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "sourceUrl": "https://emergency.loyno.edu/situation-status",
      "sourceDescription": "emergency.loyno.edu situation-status listing teaser: Campuswide Phone Outage",
      "annotations": [
        "Dual HTML match + second-blind of the listing teaser on https://emergency.loyno.edu/situation-status (HTTP 200). Dedicated permalink https://emergency.loyno.edu/situation-status/campuswide-phone-outage has an empty Drupal field-body (logo-only); the product is the views-field-body teaser. sha256 b6d6af5fe389c393e7e103955a4fe9d14eb91ce6c69f9c978209e270be7b9b33. Contact lines preserved as served with single newlines.",
        "Thread checked N/A (situation-status CMS, not an X thread).",
        "Distinct from 2026-02-23 water-main-break and 2026-03-09 boil-water-advisory."
      ],
      "characterCount": 375
    }
  ],
  "context": "Loyola University New Orleans posts situation-status updates at [emergency.loyno.edu/situation-status](https://emergency.loyno.edu/situation-status). The May 2024 phone-outage teaser is also linked as [Campuswide Phone Outage](https://emergency.loyno.edu/situation-status/campuswide-phone-outage) (the dedicated Drupal permalink renders an empty field-body; the transmitted text is the listing teaser).",
  "keyFindings": [
    "Single campuswide phone-outage teaser with three temporary office contacts."
  ],
  "sources": [
    {
      "title": "Situation Status listing (Campuswide Phone Outage teaser)",
      "url": "https://emergency.loyno.edu/situation-status",
      "type": "official-archive",
      "accessDate": "2026-09-14",
      "archiveUrl": null,
      "archiveNotes": "SPN not attempted after 500 flap"
    }
  ],
  "confidence": "high",
  "tags": [
    "loyola-nola",
    "phone-outage",
    "2024",
    "communications-outage"
  ],
  "dateAdded": "2026-09-14",
  "lastUpdated": "2026-09-14",
  "addedBy": "ingestion"
}