{
  "id": "2025-08-17-longwood-university-saturday-phone-outage",
  "slug": "longwood-university-saturday-phone-outage-2025-08-17",
  "institution": {
    "name": "Longwood University",
    "shortName": "Longwood",
    "state": "VA",
    "type": "public-masters",
    "alertSystemName": "Longwood Alerts / alerts.longwood.edu",
    "enrollment": 5000
  },
  "incident": {
    "date": "2025-08-17",
    "type": "infrastructure-failure",
    "cleryCategory": "advisory",
    "resolution": "under-investigation",
    "headline": "Saturday local and long distance calls unavailable",
    "headlinePublic": "Saturday local and long distance calls unavailable",
    "summary": "Longwood [posted that as of Saturday, local AND long distance incoming and outgoing calls were unavailable, with 911 and 434-603-8861 as backups](https://alerts.longwood.edu/8-17-25-brightspeed-down/).",
    "outcome": "No estimated restoration time in the product. Distinct from the August 11 Saturday-evening Brightspeed product still unfiled on the same archive."
  },
  "alerts": [
    {
      "sequence": 1,
      "type": "initial",
      "timestamp": "2025-08-17T21:04:42-04:00",
      "channel": "email",
      "verbatimText": "Please be advised that, as of Saturday, local AND long distance incoming and outgoing calls are unavailable. Brightspeed, Longwood's phone service provider, is actively working to resolve the issue. At this time, no estimated time of resolution has been provided.\r\n\n\n\r\nStudents and employees: To contact police in an emergency, please as always call 911. For non-emergencies, please call 434-603-8861 until further notice.",
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "sourceUrl": "https://alerts.longwood.edu/8-17-25-brightspeed-down/",
      "sourceDescription": "Longwood Alerts archive: Aug 17 2025 Saturday phone outage",
      "annotations": [
        "Dual independent WP REST fetch 2026-08-24 after named TLS cert-expired. sha256 81459f7d90e286752a8861f3d17f81c577245fb72072fb3331fb876e999092b5. WP date treated as America/New_York wall time (EDT).",
        "Straight apostrophe in Longwood's preserved. Backup number is 434-603-8861 without parentheses.",
        "Distinct incident from the Aug 11 2025 Brightspeed Saturday-evening product on the same archive (different Saturday; not yet filed).",
        "Distinct incident from 2025-09-11-longwood-university-phone-outage-help-desk and later 2026 phone outages: different dates."
      ],
      "characterCount": 422
    }
  ],
  "context": "Longwood posted the outage to [alerts.longwood.edu](https://alerts.longwood.edu/). Brightspeed is named as the provider. The product uses AND in local AND long distance.",
  "keyFindings": [
    "Local and long-distance incoming and outgoing calls were unavailable as of Saturday.",
    "The product kept 911 and published 434-603-8861 for non-emergencies."
  ],
  "sources": [
    {
      "title": "Longwood Alerts: Aug 17 2025 Saturday phone outage",
      "url": "https://alerts.longwood.edu/8-17-25-brightspeed-down/",
      "type": "official-archive",
      "accessDate": "2026-08-24",
      "archiveUrl": null,
      "archiveNotes": "SPN 429; TLS certificate expired"
    }
  ],
  "confidence": "high",
  "tags": [
    "public-masters",
    "virginia",
    "longwood",
    "infrastructure-failure",
    "2025"
  ],
  "dateAdded": "2026-08-24",
  "lastUpdated": "2026-08-24",
  "addedBy": "ingestion"
}