{
  "id": "2025-08-11-longwood-university-saturday-evening-phone-outage",
  "slug": "longwood-university-saturday-evening-phone-outage-2025-08-11",
  "institution": {
    "name": "Longwood University",
    "shortName": "Longwood",
    "state": "VA",
    "type": "public-masters",
    "alertSystemName": "Longwood Alerts / alerts.longwood.edu",
    "enrollment": 5000
  },
  "incident": {
    "date": "2025-08-11",
    "type": "infrastructure-failure",
    "cleryCategory": "advisory",
    "resolution": "under-investigation",
    "headline": "Saturday evening local and long distance calls down",
    "headlinePublic": "Saturday evening local and long distance calls down",
    "summary": "Longwood [posted that as of Saturday evening, local AND long distance incoming and outgoing calls were unavailable](https://alerts.longwood.edu/2599-2/).",
    "outcome": "No estimated restoration time and no 911 backup number in this product. Distinct from the August 17 Saturday Brightspeed product."
  },
  "alerts": [
    {
      "sequence": 1,
      "type": "initial",
      "timestamp": "2025-08-11T10:32:52-04:00",
      "channel": "email",
      "verbatimText": "Please be advised that, as of Saturday evening, local AND long distance incoming and outgoing calls are unavailable. Brightspeed is actively working to resolve the issue.\n\nAt this time, no estimated time of resolution has been provided. We will share further updates as they become available.\n\nThank you for your patience.",
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "sourceUrl": "https://alerts.longwood.edu/2599-2/",
      "sourceDescription": "Longwood Alerts archive: Aug 11 2025 Saturday-evening phone outage",
      "annotations": [
        "Dual independent WP REST fetch 2026-08-24 after named TLS cert-expired. sha256 183498bcd8cc6c76ebbea42ae4b8821bb4e73bcf8faecc7f0bf5453cc50c49fd. WP date treated as America/New_York wall time (EDT).",
        "Distinct incident from 2025-08-17-longwood-university-saturday-phone-outage: different Saturday (evening vs as of Saturday); this product has no 911 backup number.",
        "Distinct incident from 2025-07-30-longwood-university-morning-phone-outage: different date."
      ],
      "characterCount": 322
    }
  ],
  "context": "Longwood posted the outage to [alerts.longwood.edu](https://alerts.longwood.edu/). Brightspeed is named. The product thanks the campus for patience and promises further updates.",
  "keyFindings": [
    "Local and long-distance incoming and outgoing calls were unavailable as of Saturday evening.",
    "No 911 backup number appears in this product."
  ],
  "sources": [
    {
      "title": "Longwood Alerts: Aug 11 2025 Saturday-evening phone outage",
      "url": "https://alerts.longwood.edu/2599-2/",
      "type": "official-archive",
      "accessDate": "2026-08-24",
      "archiveUrl": null,
      "archiveNotes": "SPN 429; TLS certificate expired"
    }
  ],
  "confidence": "high",
  "tags": [
    "public-masters",
    "virginia",
    "longwood",
    "infrastructure-failure",
    "2025"
  ],
  "dateAdded": "2026-08-24",
  "lastUpdated": "2026-08-24",
  "addedBy": "ingestion"
}