{
  "id": "2026-04-06-longwood-university-phone-service-outage",
  "slug": "longwood-university-phone-service-outage-2026-04-06",
  "institution": {
    "name": "Longwood University",
    "shortName": "Longwood",
    "state": "VA",
    "type": "public-masters",
    "alertSystemName": "Longwood Alerts / alerts.longwood.edu",
    "enrollment": 5000
  },
  "incident": {
    "date": "2026-04-06",
    "type": "infrastructure-failure",
    "cleryCategory": "advisory",
    "resolution": "under-investigation",
    "headline": "Campus phones down with 911 and backup non-emergency number",
    "headlinePublic": "Campus phones down with 911 and backup non-emergency number",
    "summary": "Longwood [posted that local and long-distance phone service was unavailable, with 911 for emergencies and (434) 603-8861 for non-emergencies](https://alerts.longwood.edu/phone-service-outage-6/).",
    "outcome": "No estimated restoration time in the product. Brightspeed named as the provider working the issue."
  },
  "alerts": [
    {
      "sequence": 1,
      "type": "initial",
      "timestamp": "2026-04-06T09:18:38-04:00",
      "channel": "email",
      "verbatimText": "Please be advised that all local and long distance phone services are unavailable. Brightspeed, Longwood’s phone service provider, is actively working to resolve the issue. No estimated time of resolution has been provided.\n\nStudents and employees: To contact police in an emergency, please as always call 911. For non-emergencies, please call (434) 603-8861 until further notice.",
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "sourceUrl": "https://alerts.longwood.edu/phone-service-outage-6/",
      "sourceDescription": "Longwood Alerts archive: April 6 2026 phone outage",
      "annotations": [
        "Dual independent WP REST fetch 2026-08-24 after named TLS cert-expired. sha256 9eee2a1411b906313fd8642ccf83a02f74f0068b071cbfa7e02454eb63f92e78. WP date 2026-04-06T09:18:38 treated as America/New_York wall time (EDT).",
        "Thread checked N/A (archive product). Distinct from earlier 2025 Brightspeed outage posts on the same archive (separate dates).",
        "Single-product record: no restore post in the first 40 WP items after this date."
      ],
      "characterCount": 380
    }
  ],
  "context": "Longwood posted the outage to [alerts.longwood.edu](https://alerts.longwood.edu/). Brightspeed is named as the phone provider. Students and employees are told to call 911 in an emergency and (434) 603-8861 for non-emergencies until further notice.",
  "keyFindings": [
    "Local and long-distance campus phones were unavailable.",
    "The product kept 911 and published a backup non-emergency police number."
  ],
  "sources": [
    {
      "title": "Longwood Alerts: April 6 2026 phone outage",
      "url": "https://alerts.longwood.edu/phone-service-outage-6/",
      "type": "official-archive",
      "accessDate": "2026-08-24",
      "archiveUrl": null,
      "archiveNotes": "SPN 523; TLS certificate expired"
    }
  ],
  "confidence": "high",
  "tags": [
    "public-masters",
    "virginia",
    "longwood",
    "infrastructure-failure",
    "2026"
  ],
  "dateAdded": "2026-08-24",
  "lastUpdated": "2026-08-24",
  "addedBy": "ingestion"
}