{
  "id": "2025-12-15-longwood-university-incoming-campus-calls-outage",
  "slug": "longwood-university-incoming-campus-calls-outage-2025-12-15",
  "institution": {
    "name": "Longwood University",
    "shortName": "Longwood",
    "state": "VA",
    "type": "public-masters",
    "alertSystemName": "Longwood Alerts / alerts.longwood.edu",
    "enrollment": 5000
  },
  "incident": {
    "date": "2025-12-15",
    "type": "infrastructure-failure",
    "cleryCategory": "advisory",
    "resolution": "under-investigation",
    "headline": "Incoming campus calls not getting through",
    "headlinePublic": "Incoming campus calls not getting through",
    "summary": "Longwood [posted that incoming calls to campus were not getting through and that Brightspeed was working the issue](https://alerts.longwood.edu/phone-service-outage-3/).",
    "outcome": "No restoration time and no 911 backup number in this product. No restore sibling on the archive."
  },
  "alerts": [
    {
      "sequence": 1,
      "type": "initial",
      "timestamp": "2025-12-15T13:48:08-05:00",
      "channel": "email",
      "verbatimText": "Please be advised that all incoming to campus are currently not getting through. Brightspeed, Longwood’s phone service provider, is actively working to resolve the issue.",
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "sourceUrl": "https://alerts.longwood.edu/phone-service-outage-3/",
      "sourceDescription": "Longwood Alerts archive: Dec 15 2025 incoming-call outage",
      "annotations": [
        "Dual independent WP REST fetch 2026-08-24 after named TLS cert-expired. sha256 f539e8d6f3efd427cede264392ed9bb5052bb00a45f5ded7e3c04c84c831ffb5. WP date treated as America/New_York wall time (EST).",
        "Official grammar preserved: all incoming to campus are currently not getting through.",
        "Distinct incident from 2026-01-22-longwood-university-incoming-outgoing-phone-outage and 2026-04-06-longwood-university-phone-service-outage: different dates and wording.",
        "Distinct incident from 2025-12-05-longwood-university-exam-week-ice-closures: different type."
      ],
      "characterCount": 170
    }
  ],
  "context": "Longwood posted the outage to [alerts.longwood.edu](https://alerts.longwood.edu/). This product is shorter than the later phone outages and does not publish a backup police number.",
  "keyFindings": [
    "Incoming calls to campus were not getting through.",
    "Brightspeed is named as the provider working the issue."
  ],
  "sources": [
    {
      "title": "Longwood Alerts: Dec 15 2025 incoming-call outage",
      "url": "https://alerts.longwood.edu/phone-service-outage-3/",
      "type": "official-archive",
      "accessDate": "2026-08-24",
      "archiveUrl": null,
      "archiveNotes": "SPN 429; TLS certificate expired"
    }
  ],
  "confidence": "high",
  "tags": [
    "public-masters",
    "virginia",
    "longwood",
    "infrastructure-failure",
    "2025"
  ],
  "dateAdded": "2026-08-24",
  "lastUpdated": "2026-08-24",
  "addedBy": "ingestion"
}