{
  "id": "2026-06-30-butte-college-canvas-authentication-outage",
  "slug": "butte-college-canvas-authentication-outage-2026-06-30",
  "institution": {
    "name": "Butte College",
    "shortName": "Butte",
    "state": "CA",
    "type": "community-college",
    "alertSystemName": "Butte College Emergency Notification"
  },
  "incident": {
    "date": "2026-06-30",
    "type": "infrastructure",
    "cleryCategory": "emergency-notification",
    "resolution": "resolved",
    "headline": "Canvas sign-in fails and access is later restored",
    "headlinePublic": "Canvas sign-in fails and access is later restored",
    "summary": "Butte College alerts said a Canvas authentication failure would be fixed by 1:00pm, then said access was restored the next day.",
    "outcome": "Access restored. Users still having trouble were told to sign out, clear the cache, or try a private window."
  },
  "alerts": [
    {
      "sequence": 1,
      "type": "initial",
      "timestampApprox": "2026-06-30",
      "channel": "website",
      "verbatimText": "The California Community College Technology Center has identified the root cause of the Canvas authentication issue that is affecting some California community college Canvas instances.\n\nA fix is currently being implemented, and they are estimating service restoration by 1:00pm today. We will continue to monitor the situation and provide updates if the expected restoration time changes.\n\nThank you for your patience.",
      "sourceUrl": "https://www.butte.edu/alerts/alerts/2026/06/canvas_issues.html",
      "sourceDescription": "Butte alert, Canvas authentication failure",
      "characterCount": 419,
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "annotations": [
        "Two independent reads matched sha256 7ebef804e585933e714d7c1735d8d5390a52cba6af71a53d293853d515e2ebdc.",
        "Official notices on the same Canvas authentication outage.",
        "No SPN save this batch. Snapshot not requested while other reads were in flight."
      ]
    },
    {
      "sequence": 2,
      "type": "update",
      "timestampApprox": "2026-06-30",
      "channel": "website",
      "verbatimText": "CCC Technology Center is still working on the issue with a TBD ETA. Updates will be provided as we receive them.\n\nThank you for your patience.",
      "sourceUrl": "https://www.butte.edu/alerts/alerts/2026/06/canvas_issues_update2.html",
      "sourceDescription": "Butte alert, Canvas restoration still pending",
      "characterCount": 142,
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "annotations": [
        "Two independent reads matched sha256 db050fc4094e11b7ae60a996b5d960d19afb783cbabd37c5fc37d225f1edcf4c.",
        "No SPN save this batch. Snapshot not requested while other reads were in flight."
      ]
    },
    {
      "sequence": 3,
      "type": "update",
      "timestampApprox": "2026-07-01",
      "channel": "website",
      "verbatimText": "CCC Technology Center is still working on restoring access to Canvas. We will provide more updates as we receive them and apologize for the inconvenience.",
      "sourceUrl": "https://www.butte.edu/alerts/alerts/2026/07/canvas_issues_update3.html",
      "sourceDescription": "Butte alert, Canvas restoration still in progress",
      "characterCount": 154,
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "annotations": [
        "Two independent reads matched sha256 8c52ba70f49396516d6e76896e5c23ddd789a4ffaf4d85629d31a2a2c3a17c19.",
        "No SPN save this batch. Snapshot not requested while other reads were in flight."
      ]
    },
    {
      "sequence": 4,
      "type": "all-clear",
      "timestampApprox": "2026-07-01",
      "channel": "website",
      "verbatimText": "Canvas access has been restored, and users should now be able to log in.\n\nIf you continue to experience issues accessing Canvas, please try signing out and back in, clearing your browser cache, or using a private/incognito browser window.  If the issue persists, please contact User Support Services.\n\nThank you for your patience and understanding during this service interruption.",
      "sourceUrl": "https://www.butte.edu/alerts/alerts/2026/07/canvas_issues_update4.html",
      "sourceDescription": "Butte alert, Canvas access restored",
      "characterCount": 381,
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "annotations": [
        "Two independent reads matched sha256 2f900473dd976e12c78891cf44877b0f35f5c9fc7018ea9d62ff7fb66408b0f9.",
        "No SPN save this batch. Snapshot not requested while other reads were in flight."
      ]
    }
  ],
  "context": "The four notices are on the Butte College alerts site. They describe one Canvas authentication outage and the restoration.",
  "keyFindings": [
    "A Canvas authentication failure was given a 1:00pm restoration estimate, then access was reported restored."
  ],
  "sources": [
    {
      "title": "Canvas authentication failure",
      "url": "https://www.butte.edu/alerts/alerts/2026/06/canvas_issues.html",
      "type": "official-archive",
      "accessDate": "2026-10-04",
      "archiveUrl": null,
      "archiveNotes": "No SPN save this batch. Snapshot not requested while other reads were in flight. Two reads sha256 7ebef804e585933e714d7c1735d8d5390a52cba6af71a53d293853d515e2ebdc."
    },
    {
      "title": "Canvas restoration still pending",
      "url": "https://www.butte.edu/alerts/alerts/2026/06/canvas_issues_update2.html",
      "type": "official-archive",
      "accessDate": "2026-10-04",
      "archiveUrl": null,
      "archiveNotes": "No SPN save this batch. Snapshot not requested while other reads were in flight. Two reads sha256 db050fc4094e11b7ae60a996b5d960d19afb783cbabd37c5fc37d225f1edcf4c."
    },
    {
      "title": "Canvas restoration still in progress",
      "url": "https://www.butte.edu/alerts/alerts/2026/07/canvas_issues_update3.html",
      "type": "official-archive",
      "accessDate": "2026-10-04",
      "archiveUrl": null,
      "archiveNotes": "No SPN save this batch. Snapshot not requested while other reads were in flight. Two reads sha256 8c52ba70f49396516d6e76896e5c23ddd789a4ffaf4d85629d31a2a2c3a17c19."
    },
    {
      "title": "Canvas access restored",
      "url": "https://www.butte.edu/alerts/alerts/2026/07/canvas_issues_update4.html",
      "type": "official-archive",
      "accessDate": "2026-10-04",
      "archiveUrl": null,
      "archiveNotes": "No SPN save this batch. Snapshot not requested while other reads were in flight. Two reads sha256 2f900473dd976e12c78891cf44877b0f35f5c9fc7018ea9d62ff7fb66408b0f9."
    }
  ],
  "confidence": "high",
  "tags": [
    "community-college",
    "california",
    "butte",
    "infrastructure",
    "canvas",
    "2026"
  ],
  "dateAdded": "2026-10-04",
  "lastUpdated": "2026-10-04",
  "addedBy": "ingestion"
}